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Refund and Returns Policy

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At Xpats Guide Immigration Services, we strive to provide excellent immigration consultancy services. This Refund Policy outlines the terms under which refunds may be granted. By using our services, you agree to this policy.

1. Non-Refundable Services

  • Payments made for consultancy fees, document preparation, and visa application processing are non-refundable.
  • Refunds are not provided for government fees, third-party charges, or expenses incurred during the application process.

2. Refund Eligibility

Refunds may be considered only under the following circumstances:

  • If you made a duplicate payment by mistake.
  • If the service was not delivered due to reasons directly attributable to Xpats Guide.
  • If you cancel a service before any work has commenced or before submission of your documents.

3. Refund Requests

To request a refund, please contact us within [Insert Timeframe, e.g., 7 days] of the payment date. Include the following details:

  • Your name and contact information.
  • The payment reference or invoice number.
  • A clear explanation of the refund request.

Refund requests can be sent to:

4. Processing Refunds

  • Approved refunds will be processed within [Insert Timeframe, e.g., 14 business days] of approval.
  • Refunds will be issued to the original payment method used.

5. Exclusions

Refunds will not be granted in the following scenarios:

  • If you provide incomplete, incorrect, or fraudulent information that affects the application process.
  • If the visa or immigration application is rejected by the relevant authority, as we do not control their decisions.
  • If delays occur due to circumstances beyond our control (e.g., government backlogs or changes in regulations).

6. Changes to This Policy

Xpats Guide reserves the right to update or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:
Xpats Guide Immigration Services
Email: info@xpatsguide.com